Effective date: 14 October 2026
Website: www.balinannyco.com.au
1. About Bali Nanny Co
Bali Nanny Co (“BNC”, “we”, “us” or “our”) is an Australian-based online platform connecting families travelling to Bali with independent local nannies.
Bali Nanny Co facilitates introductions, booking requests and communication between families and nannies.
We do not employ nannies or directly provide, manage or supervise childcare services. Nannies operate independently and provide their services directly to families.
These Terms & Conditions govern the use of our website, Bali Trip Pass and booking platform.
2. Browsing and Selecting Nannies
Families can browse nanny profiles, view availability and save preferred nannies without purchasing a Bali Trip Pass.
We encourage families to review profiles carefully and consider each nanny’s experience, qualifications and suitability for their children’s needs.
Nanny availability is subject to change. Viewing an available nanny does not guarantee that a booking will be accepted or confirmed.
3. Bali Trip Pass
The Bali Trip Pass costs AUD $49 and provides families with access to unlimited nanny bookings through Bali Nanny Co for one holiday.
The Bali Trip Pass:
- Activates immediately upon successful purchase.
- Can be purchased before travel dates are confirmed.
- Allows unlimited bookings with the same nanny or different nannies during one holiday.
- Is subject to nanny availability and acceptance of individual bookings.
- Covers access to the booking platform only. Nanny wages and other agreed expenses are additional.
- Is valid for one family and one holiday and cannot be transferred to another family.
Purchasing a Bali Trip Pass does not guarantee the availability of a particular nanny or a nanny for every requested date.
4. Bali Trip Pass Validity and Expiry
The Bali Trip Pass becomes active immediately upon purchase.
Customers are not required to provide holiday dates when purchasing their pass.
Once holiday dates are known, the pass is allocated to that holiday and remains valid until the end of the trip.
If no holiday dates have been provided and no booking has been made, the pass remains active for future use.
A new Bali Trip Pass is required for each separate holiday.
Bali Nanny Co may manually deactivate passes once the relevant holiday has ended.
5. Booking Requests and Confirmations
Submitting a booking request does not guarantee a confirmed booking.
All bookings are subject to the selected nanny’s availability, acceptance and agreement to the proposed arrangements.
Families should provide accurate booking information, including dates, times, location, number and ages of children, and any relevant medical or additional care requirements.
A booking is confirmed once the nanny has accepted the booking on the website.
Changes to confirmed bookings are subject to the nanny’s agreement and availability.
6. Independent Nanny Arrangements
All nannies listed on Bali Nanny Co are independent service providers and are not employees of Bali Nanny Co.
Childcare arrangements are made directly between families and their selected nannies.
Nannies are responsible for delivering the childcare services they agree to provide and complying with applicable laws and safety requirements.
Families are responsible for providing relevant information, discussing expectations and assessing whether the nanny is suitable for their children.
Bali Nanny Co facilitates the connection and booking process but does not directly supervise individual childcare sessions.
Nothing in these Terms & Conditions removes any legal responsibility that Bali Nanny Co may have for its own conduct or services.
7. Nanny Fees and Payments
The Bali Trip Pass fee is separate from nanny wages.
Nanny rates are displayed on the website and vary depending on the number of children and number of nannies. There is also a daily travel fee payable to the nanny, which is specified in the website.
Families pay nanny wages directly to their nanny in Indonesian Rupiah (IDR).
Nannies retain 100% of their earnings. Bali Nanny Co does not deduct commissions from nanny wages.
Additional expenses, including meals and entry fees, should be discussed and agreed upon in advance.
Families are responsible for paying for services provided in accordance with their agreed arrangements.
8. Family Cancellations
If you need to cancel a nanny booking, please notify both Bali Nanny Co and your nanny as soon as possible.
We understand that travel plans can change unexpectedly. However, when a nanny accepts your booking, they reserve that time specifically for your family and may have declined other work opportunities.
To support our nannies and compensate them for cancelled work, the following cancellation fees apply:
- More than 7 days’ notice: No cancellation fee.
- 72 hours to 7 days’ notice: Rp250,000 cancellation fee.
- Less than 72 hours’ notice: Rp500,000 cancellation fee.
Cancellation fees are capped at the equivalent of one day’s minimum nanny pay per booking, regardless of the total number of days booked.
Any applicable cancellation fee will be invoiced separately and must be paid within 7 days. All cancellation fees are paid directly to the affected nanny.
Families remain responsible for payment for any services already provided, as well as any lawful expenses or arrangements that have been agreed separately with the nanny.
Please note that cancelling a nanny booking does not automatically qualify for a refund of your Bali Trip Pass fee.
9. Nanny Cancellations and Replacements
If a nanny becomes unavailable or cancels a confirmed booking, Bali Nanny Co will make reasonable efforts to assist the family in finding a suitable replacement.
Replacement arrangements depend on nanny availability, suitability and acceptance by the family and replacement nanny.
Although we will do our very best to assist, we cannot guarantee that a replacement will always be available.
If no suitable replacement can be arranged, any applicable refund or other remedy will be considered in accordance with our refund policy and applicable consumer law.
10. Bali Trip Pass Refund Policy
We want families to feel confident when booking through Bali Nanny Co.
No Suitable Nanny Available
If we are unable to arrange a suitable nanny booking for your holiday, we will work with you to explore alternative options.
If no suitable booking can be arranged, you may request a full refund of your Bali Trip Pass fee.
Change of Mind or Holiday Cancellation
If you change your mind, no longer require a nanny or cancel your holiday, you are not automatically entitled to a refund of your Bali Trip Pass fee.
Refund requests will be considered based on the circumstances, services provided and applicable consumer law.
Nanny Cancellation or Service Concerns
If a confirmed nanny booking is cancelled or a significant concern arises, please contact Bali Nanny Co promptly.
We will review the circumstances and consider an appropriate resolution, which may include assistance finding another nanny or a refund of the Bali Trip Pass fee.
Australian Consumer Law
Nothing in this policy excludes or limits any rights or remedies available under the Australian Consumer Law or other applicable legislation.
11. Nanny Screening and Child Safety
Bali Nanny Co takes child safety seriously and uses screening processes intended to help families make informed decisions.
Screening may include interviews, reference checks, background documentation, First Aid and CPR qualifications, English-language assessments and swimming-related assessments.
While we take care in selecting nannies, no screening process can eliminate every risk or guarantee future conduct or performance.
Families are encouraged to discuss their children’s individual needs and safety requirements directly with their selected nanny.
Bali Nanny Co may review safety concerns and suspend or remove nanny profiles where appropriate.
12. Parent and Guardian Responsibilities
Parents and guardians are responsible for providing accurate and relevant information about their children, including medical conditions, allergies, medications, emergency contacts and care requirements.
Families should communicate expectations, routines and any relevant accommodation or household rules before care begins.
Parents and guardians must remain reasonably contactable while their children are in the nanny’s care.
Families should provide appropriate equipment, supplies and instructions necessary for the agreed childcare arrangements.
13. Swimming, Excursions and Activities
Swimming, beach visits, water parks, transport, excursions and other activities may involve additional risks.
These activities must be discussed with and authorised by the parent or guardian in advance.
Families should consider the nanny’s relevant experience, the children’s ages and abilities, the environment and any additional supervision required.
A nanny’s swimming ability or First Aid qualification does not eliminate the risks associated with these activities.
Nannies should not undertake activities they consider unsafe or beyond their capabilities.
14. Emergencies and Incidents
In an emergency, the nanny should prioritise the child’s safety, seek appropriate emergency assistance and contact the parent or guardian as soon as reasonably possible.
Families should provide relevant medical information, emergency contacts and clear instructions before care begins.
Serious incidents, injuries or safety concerns should be reported promptly to Bali Nanny Co.
Bali Nanny Co may assist with communication, reviewing concerns and taking appropriate action concerning continued platform access.
Bali Nanny Co does not replace emergency services, medical professionals or relevant authorities.
15. Insurance
Bali Nanny Co does not currently provide insurance covering childcare services performed by independent nannies, including swimming, excursions or other outings.
Families should not assume that Bali Nanny Co, their nanny or their travel insurance provides cover for every incident, injury, loss or claim.
We encourage families to review their travel insurance policies and confirm whether childcare-related activities are covered.
Independent nannies are responsible for understanding any insurance obligations applicable to their services.
Nothing in this section excludes any legal responsibility that Bali Nanny Co may have under applicable law.
16. Liability and Consumer Rights
Bali Nanny Co provides a platform connecting families with independent nannies.
Nannies provide childcare services directly to families and are responsible for the services they agree to perform.
Bali Nanny Co does not directly supervise childcare sessions and cannot guarantee that every booking will be free from incidents, injuries, cancellations or unforeseen circumstances.
Bali Nanny Co remains responsible for its own obligations under applicable law.
To the extent permitted by law, Bali Nanny Co is not responsible for losses caused solely by circumstances outside its reasonable control or by independent third parties for whose conduct BNC is not legally responsible.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights, remedies or liabilities that cannot lawfully be excluded, including applicable consumer guarantees and rights relating to negligence or personal injury.
17. Complaints and Disputes
If a family experiences a concern regarding a nanny booking, we encourage them to contact Bali Nanny Co promptly.
We may assist with communication, reviewing available information, exploring alternative arrangements or taking appropriate action concerning access to the platform.
Bali Nanny Co cannot guarantee the resolution of every dispute between a family and an independent nanny.
Serious safety concerns, suspected abuse or criminal conduct should also be reported to the appropriate authorities.
Nothing in this section prevents anyone from exercising their legal rights or seeking assistance from relevant authorities.
18. Website Accounts and Acceptable Use
Customers must provide accurate information when creating accounts, purchasing passes and making bookings.
Users must not provide false information, impersonate others, engage in harassment or unlawful conduct, misuse personal information or interfere with website security.
Bali Nanny Co may reasonably suspend or restrict access where necessary to address safety, security, fraud or serious breaches of these Terms & Conditions, subject to applicable consumer rights.
19. Privacy
Bali Nanny Co collects and uses personal information to operate the platform, process purchases, facilitate bookings and communicate with customers.
Relevant information may be shared with selected nannies where necessary to facilitate childcare arrangements, in accordance with our Privacy Policy and applicable privacy laws.
Please refer to our Privacy Policy for further information.
20. Website Availability
We aim to maintain accurate information and reliable access to our website.
However, nanny profiles, rates, availability and other information may change.
Website access may occasionally be interrupted due to maintenance, technical issues or circumstances outside our reasonable control.
Where an interruption affects a paid service, we will consider appropriate remedies in accordance with applicable law.
21. Changes to These Terms & Conditions
Bali Nanny Co may update these Terms & Conditions to reflect changes to our services, operations or legal obligations.
The current version will be published on our website with its effective date.
Where changes materially affect an existing paid Trip Pass or confirmed booking, we will provide appropriate notice and will not retrospectively remove existing contractual or statutory rights.
22. Governing Law
These Terms & Conditions are intended to be governed by the laws of Victoria, Australia, subject to any mandatory laws and consumer protections that apply.
Childcare services performed in Indonesia may also be subject to applicable Indonesian laws and regulations.
Nothing in these Terms & Conditions excludes the operation of mandatory laws or rights that cannot lawfully be excluded.
23. Contact Us
For booking assistance, cancellations, refunds, safety concerns or questions about these Terms & Conditions, please contact:
Bali Nanny Co
Website: www.balinannyco.com.au
Email: hello@balinannyco.com
WhatsApp: +61 435 903 831